An assessment of the validity and dimensionality of E-S-QUAL as a measure of internet retail service quality

Rafiq, Mohammed, Fulford, Heather, Lu, Xiaoming and Ellis-Chadwick, Fiona (2008) An assessment of the validity and dimensionality of E-S-QUAL as a measure of internet retail service quality. In: Australian and New Zealand Marketing Academy (ANZMAC), 1-3 December 2008, Sydney, Australia.

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Official URL: http://anzmac.info/conference/2008/_Proceedings/PD...
Item Type: Conference or Workshop Item (Paper)
Subjects: N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Related URLs:
Depositing User: Helen Pattison
Date Deposited: 02 Oct 2012 08:52
Last Modified: 10 Aug 2015 11:07
URI: http://nrl.northumbria.ac.uk/id/eprint/9305

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