Measuring internet retail service quality using E-S-QUAL

Rafiq, Mohammed, Fulford, Heather, Lu, Xiaoming and Ellis-Chadwick, Fiona (2008) Measuring internet retail service quality using E-S-QUAL. In: 37th EMAC Annual Conference 2008, 27-30 May 2008, Brighton, UK.

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Item Type: Conference or Workshop Item (Paper)
Subjects: N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Helen Pattison
Date Deposited: 02 Oct 2012 08:55
Last Modified: 10 Aug 2015 11:08

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