Implementing service excellence to become a winning organisation

Khan, Hina and Hedley, Katie (2009) Implementing service excellence to become a winning organisation. In: Academy of Marketing Science 14th Biennial World Marketing Congress, 21-25 July 2009, Oslo, Norway.

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Official URL: http://www.ams-web.org/cde.cfm?event=250911
Item Type: Conference or Workshop Item (Paper)
Subjects: N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Helen Pattison
Date Deposited: 10 Oct 2012 08:49
Last Modified: 10 Aug 2015 11:06
URI: http://nrl.northumbria.ac.uk/id/eprint/9535

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