Exploring Query Patterns in Email Search

Harvey, Morgan and Elsweiler, David (2012) Exploring Query Patterns in Email Search. In: Advances in Information Retrieval. Lecture Notes in Computer Science . Springer, London, pp. 25-36. ISBN 978-3-642-28996-5

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Abstract

Despite Email being the most popular communication medium currently in use and that people have been shown to regularly re-use messages, very little is known about how people actually search within email clients. In this paper we present a detailed analysis of email search behaviour obtained from a study of 47 users. We uncover a number of behavioral patterns that contrast with those previously observed in web search. From our findings, we describe ways in which email search could be improved and conclude with a short discussion of possible future work.

Item Type:	Book Section
Subjects:	G400 Computer Science G500 Information Systems
Department:	Faculties > Engineering and Environment > Mathematics, Physics and Electrical Engineering
Depositing User:	Morgan Harvey
Date Deposited:	27 Apr 2015 14:19
Last Modified:	12 Oct 2019 22:29
URI:	http://nrl.northumbria.ac.uk/id/eprint/22222

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