Off-shoring in the contact centre industry and employment in the North West of England

Peck, Frank and Cabras, Ignazio (2009) Off-shoring in the contact centre industry and employment in the North West of England. The Service Industries Journal, 29 (2). pp. 173-184. ISSN 0264-2069

Full text not available from this repository.

Abstract

The significance of contact centre employment has recently been the subject of renewed debate in regional policy-making of late, driven by media comment on the threat of off-shoring. Despite these concerns, empirical research on the scale of such activities in regions is limited. This article reviews available data on contact centre employment in the sub-regions of North West England. The evidence appears to show continued growth in the number of contact centres and employment totals. The concluding section reconsiders the significance of contact centres for Regional Economic Strategies that focus on developing high value-added activities.

Item Type:	Article
Uncontrolled Keywords:	off-shoring, regional development
Subjects:	N100 Business studies N900 Others in Business and Administrative studies
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Ay Okpokam
Date Deposited:	21 Oct 2015 11:59
Last Modified:	19 Nov 2019 09:53
URI:	http://nrl.northumbria.ac.uk/id/eprint/24083

Downloads