"Empowerment" or "Degradation"? Total Quality Management and the Service Sector

Taylor, Steve (1997) "Empowerment" or "Degradation"? Total Quality Management and the Service Sector. In: The Changing Shape of Work. Palgrave Macmillan, Basingstoke. ISBN 978-0-333-67814-5

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Official URL: http://www.palgrave.com/us/book/9780333678145
Item Type: Book Section
Subjects: L300 Sociology
N100 Business studies
Department: Faculties > Arts, Design and Social Sciences > Social Sciences
Related URLs:
Depositing User: Becky Skoyles
Date Deposited: 21 Apr 2016 10:51
Last Modified: 12 Oct 2019 19:30
URI: http://nrl.northumbria.ac.uk/id/eprint/26606

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