Authenticity, Relatability and Collaborative Approaches to Sharing Knowledge about Assistive Living Technology

Vines, John, Wright, Peter, Silver, David, Winchcombe, Maggie and Olivier, Patrick (2015) Authenticity, Relatability and Collaborative Approaches to Sharing Knowledge about Assistive Living Technology. In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing - CSCW '15. Association for Computing Machinery, pp. 82-94. ISBN 978-1-4503-2922-4

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Health and care providers are increasingly looking to online and peer-To-peer services to supplement existing channels of assistive living technology (ALTs) provision and assessment. We describe the findings from 12 codesign workshops with 28 people from the UK representing a range of older people with and without health conditions, users of ALT and carers for people using such devices. The workshops were conducted to explore issues related to finding reliable information about ALT with the goal of gathering requirements for the design of a peer-To-peer knowledge sharing platform. Our analysis highlights how a current reliance on peers and informal networks relates to a desire to establish the authenticity and relatability of another person's experience to one's own circumstances. This connects to a perceived mistrust in information where provenance and authenticity is not clear. We use these to critique the wisdom of taking an e-marketplace and recommendation service approach to ALT provision and assessment, and offer alternatives based on our findings.

Item Type: Book Section
Uncontrolled Keywords: Assistive technology; peer-to-peer healthcare; online health communities; older people; ageing; co-design
Subjects: B900 Others in Subjects allied to Medicine
L900 Others in Social studies
P900 Others in Mass Communications and Documentation
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Becky Skoyles
Date Deposited: 02 Mar 2018 12:40
Last Modified: 11 Oct 2019 21:46

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