The four C's of emotion: A framework for managing emotions in organizations

Callahan, Jamie (2008) The four C's of emotion: A framework for managing emotions in organizations. Organization Development Journal. ISSN 0889-6402

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Abstract

The concept of emotional intelligence has gained popularity in organizations today. Emotional intelligence focuses on individuals' recognition of, and response to, emotion. To help individuals better use their emotional intelligence capabilities, this paper offers a framework for interpreting emotional triggers in the environment. The Four C's of Emotion help individuals identify whether issues associated with context, challenges, communication, or community are the underlying causes of their emotional reactions so that they can better deal with their feelings.

Item Type:	Article
Subjects:	N100 Business studies N200 Management studies N600 Human Resource Management
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Becky Skoyles
Date Deposited:	09 May 2018 10:15
Last Modified:	19 Nov 2019 09:54
URI:	http://nrl.northumbria.ac.uk/id/eprint/34194

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