Designing for Employee Voice

Abdulgalimov, Dinislam, Kirkham, Reuben, Nicholson, James, Vlachokyriakos, Vasilis, Briggs, Pamela and Olivier, Patrick (2020) Designing for Employee Voice. In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI’20): April 25–30, 2020, Honolulu, HI, USA. Association for Computing Machinery, Inc, New York, NY, p. 157. ISBN 9781450367080

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Abstract

Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice.

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