In a New Land: Mobile Phones, Amplified Pressures and Reduced Capabilities

Coles-Kemp, Lizzie, Jensen, Rikke Bjerg and Talhouk, Reem (2018) In a New Land: Mobile Phones, Amplified Pressures and Reduced Capabilities. In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18. ACM, New York, pp. 1-13. ISBN 9781450356206

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Abstract

Framed within the theoretical lens of positive and negative security, this paper presents a study of newcomers to Sweden and the roles of mobile phones in the establishment of a new life. Using creative engagement methods through a series of workshops, two researchers engaged 70 adult participants enrolled into further education colleges in Sweden. Group narratives about mobile phone use were captured in creative outputs, researcher observations and notes and were analysed using thematic analysis. Key findings show that the mobile phone offers security for individuals and a safe space for newcomers to establish a new life in a new land as well as capitalising on other spaces of safety, such as maintaining old ties. This usage produces a series of threats and vulnerabilities beyond traditional technological security thinking related to mobile phone use. The paper concludes with recommendations for policies and support strategies for those working with newcomers.

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