The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

Alkraiji, Abdullah Ibrahim, Jayawickrama, Uchitha, Olan, Femi, Asaduzzaman, Md, Subasinghage, Maduka and Gallage, Samanthika (2020) The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia. Enterprise Information Systems. ISSN 1751-7575 (In Press)

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Official URL: https://doi.org/10.1080/17517575.2020.1845811

Abstract

This paper aims to explore Key Influencing Factors (KIFs) from the perspective of national ERP vendors throughout pre-implementation and during implementation of ERP projects. We conducted a mixed methods study on 10 national ERP vendors involved in government sector projects in Saudi Arabia. KIFs were identified through in-depth interviews and prioritised using a multi-criteria decision analysis method. Findings suggested a list of KIFs that are grouped into four main categories namely sponsors and leadership, IT capabilities, change management and project management. The prioritisation of the KIFs reveals the ERP capabilities and the stakeholder managers to be the most important factors.

Item Type: Article
Uncontrolled Keywords: ERP, KIFs, CSFs, AHP, government organisations, ERP implementation, multi-criteria decision analysis method, vendors
Subjects: N100 Business studies
N200 Management studies
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: John Coen
Date Deposited: 17 Dec 2020 11:14
Last Modified: 17 Dec 2020 11:14
URI: http://nrl.northumbria.ac.uk/id/eprint/45028

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