Beyond contact-tracing: The public value of eHealth applications in a pandemic

Gerli, Paolo, Arakpogun, Emmanuel, Elsahn, Ziad, Olan, Femi and Prime, Karla (2021) Beyond contact-tracing: The public value of eHealth applications in a pandemic. Government Information Quarterly. p. 101581. ISSN 0740-624X (In Press)

Text (Advance online version)
1-s2.0-S0740624X21000174-main.pdf - Published Version
Available under License Creative Commons Attribution 4.0.

Download (1MB) | Preview
Official URL:


This study adopts a public value perspective to examine the eHealth services deployed by national and regional governments to contain the coronavirus (Covid-19) pandemic, including symptoms checkers, information portals and contact-tracing applications. We analyse 50 cases of eHealth applications adopted in 25 European Economic Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such factors and the trade-offs emerging between different dimensions of public value.

Item Type: Article
Uncontrolled Keywords: eHealth applications, European Economic Area, Contact-tracing, Covid-19, Pandemic, Public value
Subjects: B900 Others in Subjects allied to Medicine
L900 Others in Social studies
N100 Business studies
N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Elena Carlaw
Date Deposited: 26 Feb 2021 15:31
Last Modified: 31 May 2021 14:40

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics