Ghimire, Binam, Shanaev, Savva and Lin, Zhibin (2022) Effects of official versus online review ratings. Annals of Tourism Research, 92. p. 103247. ISSN 0160-7383
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Online_Review_Rating_Manucript_Acceptedversion.pdf - Accepted Version Available under License Creative Commons Attribution Non-commercial No Derivatives 4.0. Download (364kB) | Preview |
Official URL: https://doi.org/10.1016/j.annals.2021.103247
Abstract
• Both official and online review ratings have a positive impact on the clientele.
• The impact of online review ratings is higher than that of the official one.
• Highly rated restaurants can attract more customers and may charge higherprices
| Item Type: | Article |
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| Uncontrolled Keywords: | Rating, Online review, Information asymmetry, Restaurant, Food hygiene, Consumer patronage |
| Subjects: | N100 Business studies N800 Tourism, Transport and Travel |
| Department: | Faculties > Business and Law > Newcastle Business School > Accounting and Finance |
| Depositing User: | Rachel Branson |
| Date Deposited: | 24 May 2021 12:48 |
| Last Modified: | 03 Jun 2023 08:00 |
| URI: | https://nrl.northumbria.ac.uk/id/eprint/46258 |
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