Effects of official versus online review ratings

Ghimire, Binam, Shanaev, Savva and Lin, Zhibin (2021) Effects of official versus online review ratings. Annals of Tourism Research. p. 103247. ISSN 0160-7383 (In Press)

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Official URL: https://doi.org/10.1016/j.annals.2021.103247

Abstract

• Both official and online review ratings have a positive impact on the clientele.
• The impact of online review ratings is higher than that of the official one.
• Highly rated restaurants can attract more customers and may charge higherprices

Item Type: Article
Uncontrolled Keywords: Rating, Online review, Information asymmetry, Restaurant, Food hygiene, Consumer patronage
Subjects: N100 Business studies
N800 Tourism, Transport and Travel
Department: Faculties > Business and Law > Newcastle Business School > Accounting and Finance
Depositing User: Rachel Branson
Date Deposited: 24 May 2021 12:48
Last Modified: 31 Jul 2021 10:47
URI: http://nrl.northumbria.ac.uk/id/eprint/46258

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