How Can Excellent and Effective Links of Communication Be Formed and Maintained Within Construction?

Bell, Jake and RazaviAlavi, SeyedReza (2021) How Can Excellent and Effective Links of Communication Be Formed and Maintained Within Construction? In: Proceedings of Centre for the Integrated Delivery of the Built Environment (IDoBE) on Uncertainties in the Built Environment: How can we build a resilient future in the new normal? Centre for the Integrated Delivery of the Built Environment (IDoBE), London. (In Press)

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Abstract

Communication is one of the key success factors for every construction project. The impact of COVID-19 pandemic on communication was significant, which is likely to last in the post-COVID era. The main objective of this research is to build on previous studies and elucidate the team effectiveness and communication in the construction industry which highlights the causes of poor communication given the impacts from COVID-19. This research made use of both qualitative and quantitative methods to collect primary raw data through a questionnaire and secondary data from literature. Upon analysis of primary data, it was found that there is a distinct lack of social relationship building, as this formed the most significant causative factor for communication failure. Some recommendations were provided to enhance communication and conduct future research in this area, which could benefit both practitioners and researchers

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