Management Utopia or User Dystopia? A Critical Analysis of a University Administration System

Waring, Teresa, Wainwright, David and Skoumpopoulou, Dimitra (2011) Management Utopia or User Dystopia? A Critical Analysis of a University Administration System. In: Annual International Conference on Information Systems (ICIS), 4 - 7 December 2011, Shanghai, China.

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Enterprise Systems (ES) have been introduced into many large organizations and are found across many sectors including Higher Education which is experiencing unprecedented levels of competition, government regulation and growth in student numbers. These systems based on ‘ideal’ models of business and organisational ‘best practice’ promise vast improvement in efficiency and effectiveness according to what might be seen as utopian visions of management. In reality they can result in a more dystopian reality. This empirical study takes a critical theoretical approach to an ES implementation in a UK university which procured and installed a large scale ES, SITS (Student Information Technology System). The study uses an inductive approach using interviews, document analysis and data from high level strategic meetings. This is analysed using a critical theoretical framework. Conclusions are that SITS has effected a significant de-skilling of academics resulting in the rise of a new managerialism within the HE sector.

Item Type: Conference or Workshop Item (Paper)
Subjects: G500 Information Systems
N200 Management studies
P100 Information Services
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Related URLs:
Depositing User: Ay Okpokam
Date Deposited: 20 Mar 2012 11:11
Last Modified: 12 Oct 2019 20:48

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