Items where Author is "Devlin, James"

Article

Nath, Prithwiraj, Devlin, James and Reid, Veronica (2018) The effects of online reviews on service expectations: Do cultural value orientations matter? Journal of Business Research, 90. pp. 123-133. ISSN 0148-2963

Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure? - a moral judgment perspective. Journal of Business Research, 82. pp. 1-9. ISSN 0148-2963

Nath, Prithwiraj, Devlin, James and Reid, Veronica (2016) Expectation Formation in Case of Newer Hotels: The Role of Advertising, Price, and Culture. Journal of Travel Research, 55 (2). pp. 261-275. ISSN 0047-2875

Book Section

Roy, Sanjit Kumar, Devlin, James, Sekhon, Harjit and Bian, Xuemei (2020) Decision Delegation and Trust: Insights from Financial Services: An Abstract. In: Enlightened Marketing in Challenging Times. AMSWMC 2019. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Developments in Marketing Science: Proceedings of the Academy of Marketing Science . Springer, Cham, pp. 211-212. ISBN 9783030425449, 9783030425456