Items where Author is "Hart, David"

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Number of items: 24.


Robson, Andrew and Hart, David (2020) Understanding the Correlates of Donor Intention: A comparison of Local, National, and International Charity Destinations. Nonprofit and Voluntary Sector Quarterly. ISSN 0899-7640 (In Press)

Koussaif, Hiba, Hart, David and Lillystone, Simon (2020) Customer Complaint Journey Mapping: A Qualitative Approach. British Food Journal. ISSN 0007-070X (In Press)

Petrylaite, Edita and Hart, David (2019) Men’s consumer identities and their consumption norms in the perceived, conceived and lived spaces of spas. Journal of Marketing Management. pp. 1-28. ISSN 0267-257X (In Press)

Robson, Andrew and Hart, David (2019) The post-Brexit donor: segmenting the UK charitable marketplace using political attitudes and national identity. International Review on Public and Nonprofit Marketing, 16 (2-4). pp. 313-334. ISSN 1865-1984

Hart, David and Robson, Andrew (2019) Does Charity Begin at Home? National Identity and Donating to Domestic versus International Charities. Voluntas, 30 (4). pp. 865-880. ISSN 0957-8765

Yoganathan, Vignesh, McLeay, Fraser, Osburg, Victoria-Sophie and Hart, David (2018) The Core Value Compass: Visually Evaluating the Goodness of Brands that Do Good. Journal of Brand Management, 25 (1). pp. 68-83. ISSN 1350-231X

Hart, David (2017) The ‘club versus country’ debate: investigating English fan loyalty toward club and national teams. Soccer & Society, 18 (7). pp. 849-865. ISSN 1466-0970

McLeay, Fraser, Coates, Nigel, Dzhafarova, Elmira, Hart, David and Woodruffe-Burton, Helen (2017) ‘Radical marketing, meet Newcastle upon Tyne’: reflections on a memorable AM2016 [Editorial]. Journal of Marketing Management, 33 (9-10). pp. 673-678. ISSN 0267-257X

Hart, David (2016) Charity begins at home? Setting a future research agenda for national identity and charitable ethnocentrism. Social Business, 6 (2). pp. 125-151. ISSN 2044-4087

Hart, David and Coates, Nigel (2011) International student complaint behaviour: Understanding how East-Asian business and management students respond to dissatisfaction during their university experience. International Journal of Management Education, 9 (4). pp. 57-66. ISSN 1472-8117

Hart, David (2010) Turning consumer frowns into smiles: the art of service recovery. Singapore Marketer, 3.

Hart, David and Coates, Nigel (2010) International student complaint behaviour: how do East Asian students complain to their university? Journal of Further and Higher Education, 34 (3). pp. 303-319. ISSN 0309-877X

Book Section

Hart, David (2009) Acculturation [encyclopaedia entry]. In: Encyclopedia of Business in Today's World. Sage, London. ISBN 978-1412964272


Hart, David and Robson, Andrew (2017) Charity Begins at Home: Understanding the role of national identity on propensity to donate to local, national and international charities. Other. David Hart Publishing, Newcastle upon Tyne.

Conference or Workshop Item

Holland, Jacqueline and Hart, David (2016) Student Complaint Behaviour: A Singapore Perspective. In: Teaching and Learning Conference: Singapore, 26 June 2016, Singapore.

Yoganathan, Vignesh, McLeay, Fraser, Hart, David and Osburg, Victoria-Sophie (2016) The Core Value Compass: a framework to visually evaluate brand identity. In: 11th Global Brand Conference: Brands that do Good, 27th - 29th April 2016, Bradford.

Schaub, Sebastian, Yoganathan, Vignesh and Hart, David (2015) B2B Brands & Emotional Decision-making: a dual (buyer-seller) perspective from a German speciality chemicals manufacturer. In: Australia and New Zealand Marketing Academy Conference 2015, 29th Nov - 2nd Dec 2015, Sydney, Australia.

Hart, David (2015) Charity Begins at Home? Investigating the role of national identity in donation preferences towards local, national and international charities. In: AM2015 - Academy of Management Conference 2015: The Magic in Marketing, 7th - 9th July 2015, Limerick, Ireland.

Hart, David (2012) Club versus Country? An investigation into attitudinal and behavioural loyalty towards club and national football teams. In: AM2012 - Academy of Marketing Conference 2012: Marketing: catching the technology wave, 2nd - 5th July 2012, Southampton, UK.

Smailes, Joanne, Hart, David and Crumbley, Julie (2010) Peer Mentoring-a pilot study to compare the viability of two virtual environments for student support. In: Northumbria Conference 2010, 9 September 2010, Northumbria University, Newcastle upon Tyne.

Hart, David (2009) International student complaint behaviour: What are East-Asian student attitudes towards complaining to their University? In: 4th International Conference of Higher Education Marketing, 1-3 April 2009, Guimaraes, Portugal.

Hart, David (2008) International student acculturation: How East-Asian students adapt to life in the UK. In: Northumbria Conference 2008: A World of Difference?, 9 September 2008, Northumbria University, Newcastle upon Tyne.

Hart, David (2008) International student acculturation: how East-Asian students adapt to life in the UK. In: Academy of Marketing Annual Conference 2008: Reflective Marketing in a Material World, 7-10 July 2008, The Robert Gordon University, Aberdeen.


Hart, David (2009) An investigation into East-Asian acculturation and consumer complaint behaviour in a UK university. Doctoral thesis, Northumbria University.

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