Items where Author is "Koku, Paul Sergius"
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Khan, Hina, Rodrigo, Padmali and Koku, Paul Sergius (2011) Serving global consumers with a local mind set: an investigation of customers’ perception of offshore call centres’ services. In: ICSB 2011 World Conference Proceedings. International Council for Small Business (ICSB), Stockholm, Sweden, pp. 1-30. ISBN 9780981902838
