Items where Author is "Walsh, Gianfranco"
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Article
Walsh, Gianfranco, Shiu, Edward, Schaarschmidt, Mario and Hassan, Louise M. (2022) Digital presence in service recovery: The interactive effect of customer salutations and employee photographs in email signatures. Psychology & Marketing, 39 (12). pp. 2361-2383. ISSN 0742-6046
