Items where Author is "Zheng, Chundong"

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Article

Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure? - a moral judgment perspective. Journal of Business Research, 82. pp. 1-9. ISSN 0148-2963

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