Everyday usage of home telecare services in England

Cook, Glenda, Ellman, Jeremy and Cook, Margaret (2013) Everyday usage of home telecare services in England. In: 6th International Conference on Human System Interactions (HSI). IEEE, Piscataway, NJ, pp. 586-593. ISBN 978-1-4673-5637-4

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Abstract

Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.

Item Type:	Book Section
Subjects:	L300 Sociology
Department:	Faculties > Health and Life Sciences > Social Work, Education and Community Wellbeing
Depositing User:	Becky Skoyles
Date Deposited:	01 May 2014 09:35
Last Modified:	12 Oct 2019 14:39
URI:	http://nrl.northumbria.ac.uk/id/eprint/16246

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