Modeling Patient Engagement in Peer-to-Peer Healthcare

Sillence, Elizabeth, Hardy, Claire, Harris, Peter and Briggs, Pamela (2014) Modeling Patient Engagement in Peer-to-Peer Healthcare. In: Proceedings of the companion publication of the 23rd international conference on World wide web companion. Association for Computing Machinery, pp. 481-486. ISBN 978-1-4503-2745-9

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Abstract

Patients now turn to other patients online for health information and advice in a phenomenon known as peer-to-peer healthcare. This paper describes a model of patients’ peer-to-peer engagement, based upon qualitative studies of three patient or carer groups searching for online information and advice from their health peers. We describe a three-phase process through which patients engage with peer experience (PEx). In phase I (gating) patients determine the suitability and trustworthiness of the material they encounter; in phase II (engagement) they search out information, support and/or advice from others with similar or relevant experience; and in phase III (evaluation) they make judgments about the costs and benefits of engaging with particular websites in the longer term. This model provides a useful framework for understanding web based interactions in different patient groups.

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