Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Lin, Zhibin and Filieri, Raffaele (2015) Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge. Transportation Research Part E: Logistics and Transportation Review, 81. pp. 158-168. ISSN 1366 5545

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Abstract

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.

Item Type:	Article
Uncontrolled Keywords:	Technology-based self check-in services; Personal innovativeness; Subjective knowledge; Technology Acceptance Model; Airline passenger
Subjects:	N100 Business studies
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Becky Skoyles
Date Deposited:	11 Aug 2015 08:21
Last Modified:	19 Nov 2019 09:49
URI:	http://nrl.northumbria.ac.uk/id/eprint/23526

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