Issues of quality and professionalism of library volunteers – reporting from a qualitative case study

Casselden, Biddy (2015) Issues of quality and professionalism of library volunteers – reporting from a qualitative case study. In: 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 20th - 22nd July 2015, Edinburgh.

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This research presents preliminary findings of qualitative research examining volunteer and staff perceptions at two case study libraries in the North East of England – considering volunteer use. Specific reference to quality and professionalism will be considered, to try to establish key trends and ways forward.

This research involved a series of interviews with key staff, a staff survey, user survey and volunteer focus groups.

The results of the qualitative analysis are in the early stages – but key themes relating to quality, and professionalism are appearing and will be explored. Triangulation of the key stakeholder opinions will be carried out.

This research relates to an area that is a key factor of modern public library provision – and helps to illustrate the complex environment that exists.

Volunteer use in public libraries is a feature of the hybrid model of library provision in the 21st century – the need to ensure quality and professionalism to improve service provision is even more critical.

This research considers current thinking amongst stakeholders within public libraries and attempts to move the debate about volunteer use in library service provision forward.

Item Type: Conference or Workshop Item (Paper)
Subjects: P100 Information Services
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Becky Skoyles
Date Deposited: 12 Nov 2015 12:18
Last Modified: 12 Oct 2019 20:48

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