Influence of change management for effective outsourcing of facilities management services

Sridarran, Pournima and Fernando, Nirodha (2013) Influence of change management for effective outsourcing of facilities management services. In: The Second World Construction Symposium 2013, 14-16 June 2013, Colombo, Sri Lanka.

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Abstract

As a Facilities Management procurement option the partial or full outsourcing of operation and maintenance of buildings has been making enormous progress since the recent past. Outsourcing can bring about many changes and conflicts into the organisation due to many reasons such as services may be performed in different ways, some services may change in quality and rhythm, the employees may be asked to do things differently and the organisational culture may also have to change in doing so. In order to maintain the continuity of the operations, organisations need to adopt an intelligent approach to manage changes. Though, change management models have been developed for organisational changes, which include changes within the organisation and for total changes such as acquisition and merging, there is no specific or tailor made change management models that would combine the existing organisation and the outside outsourcing party. As such, the aim of this study is to develop a conceptual model for change management for outsourcing Facilities Management services effectively. For this study a comprehensive literature review was used as the research methodology. Major change management criteria which can affect the efficiency of outsourcing Facilities Management services were identified, and a conceptual model developed in order to offer a solution. It was suggested that through managing the change, the efficiency of outsourcing the Facilities Management services can be improved and the organisation can get the maximum benefit out of such outsourcing.

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