Enterprise Systems Adoption: A Sociotechnical Perspective on the Role of Power and Improvisation

Waring, Teresa, Wainwright, David and Skoumpopoulou, Dimitra (2016) Enterprise Systems Adoption: A Sociotechnical Perspective on the Role of Power and Improvisation. International Journal of Systems and Society, 3 (1). pp. 49-66. ISSN 2327-3984

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ISSJ Paper Dec2015 Final Improvisation and Power.pdf - Accepted Version

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Official URL: https://doi.org/10.4018/IJSS.2016010104


Enterprise wide integrated systems (ES) have been extensively procured in large organizations but much research fails to develop sociotechnically informed approaches that facilitate their implementation within complex organizational environments. In this paper the authors take a critically informed sociotechnical approach to power and improvisation in ES implementation. A review and synthesis of the pertinent literature, has led to the development of an analytical framework. This framework has been used to explore these concepts through a longitudinal, ethnographic study of an ES within a UK university. The contribution of this paper is a combined ‘circuits of power-improvisation' (CPI) framework which can facilitate a better understanding of ES implementation, sociotechnical theory and practice. Lessons learnt from the study may potentially be used to avoid some of the problems experienced due to the lack of recognition of the important role of power and improvisation in what may be misrepresented as planned strategic and deliberate organizational change.

Item Type: Article
Uncontrolled Keywords: information systems, enterprise systems, power, improvisation, higher education
Subjects: G500 Information Systems
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: David Wainwright
Date Deposited: 18 Jan 2016 15:01
Last Modified: 31 Jul 2021 21:32
URI: http://nrl.northumbria.ac.uk/id/eprint/25496

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