From quality in use to value in the world

Cockton, Gilbert (2004) From quality in use to value in the world. In: Extended abstracts of the 2004 conference on Human factors and computing systems - CHI '04. Association for Computing Machinery, New York, pp. 1287-1290. ISBN 1-58113-703-6

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This paper argues that a focus on quality in use limits the potential of HCI. It summarizes how novel approaches such as Grounded Design can let us go beyond usability to reveal the fit between designs and expected contexts of use. This however is still not enough. It cannot resolve dilemmas about what is and is not a usability problem, or when fit is or is not essential. Such dilemmas can only be resolved by an understanding of the value that artifacts aim to deliver in the world. HCI must move beyond contextual description to prescriptive approaches to value in the world.

Item Type: Book Section
Subjects: G400 Computer Science
W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Ay Okpokam
Date Deposited: 19 Jan 2016 12:36
Last Modified: 10 Oct 2019 23:01

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