Tyler, Melissa and Taylor, Steve (2001) Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry. In: Customer Service: Empowerment and Entrapment. Critical Perspectives on Work and Organisations . Palgrave Macmillan, Basingstoke, pp. 60-78. ISBN 9780333946077
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Official URL: https://he.palgrave.com/page/detail/?sf1=barcode&s...
| Item Type: | Book Section |
|---|---|
| Subjects: | L300 Sociology N100 Business studies |
| Department: | Faculties > Arts, Design and Social Sciences > Social Sciences |
| Related URLs: | |
| Depositing User: | Becky Skoyles |
| Date Deposited: | 21 Apr 2016 10:21 |
| Last Modified: | 12 Oct 2019 19:30 |
| URI: | http://nrl.northumbria.ac.uk/id/eprint/26604 |
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