Taylor, Steve (1997) "Empowerment" or "Degradation"? Total Quality Management and the Service Sector. In: The Changing Shape of Work. Palgrave Macmillan, Basingstoke. ISBN 978-0-333-67814-5
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Official URL: http://www.palgrave.com/us/book/9780333678145
| Item Type: | Book Section |
|---|---|
| Subjects: | L300 Sociology N100 Business studies |
| Department: | Faculties > Arts, Design and Social Sciences > Social Sciences |
| Related URLs: | |
| Depositing User: | Becky Skoyles |
| Date Deposited: | 21 Apr 2016 10:51 |
| Last Modified: | 12 Oct 2019 19:30 |
| URI: | http://nrl.northumbria.ac.uk/id/eprint/26606 |
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