Challenges for Designing new Technology for Health and Wellbeing in a Complex Mental Healthcare Context

Thieme, Anja, Rafiev, Ashur, Ladha, Cassim, Nappey, Thomas, Kipling, Mathew, Wright, Peter, Meyer, Thomas, Olivier, Patrick, McCarthy, John, Johnson, Paula, Phillips, Stephanie, Wallace, Jayne, Lindley, Siân, Ladha, Karim, Jackson, Daniel and Nowacka, Diana (2016) Challenges for Designing new Technology for Health and Wellbeing in a Complex Mental Healthcare Context. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16. Association for Computing Machinery, New York, pp. 2136-2149. ISBN 9781450333627

Preview

Text p2136-thieme.pdf - Published Version Available under License Creative Commons Attribution 4.0. Download (1MB) | Preview

Abstract

This paper describes the challenges and lessons learned in the experience-centered design (ECD) of the Spheres of Wellbeing, a technology to promote the mental health and wellbeing of a group of women, suffering from significant mental health problems and living in a medium secure hospital unit. First, we describe how our relationship with mental health professionals at the hospital and the aspirations for person-centric care that we shared with them enabled us, in the design of the Spheres, to innovate outside traditional healthcare procedures. We then provide insights into the challenges presented by the particular care culture and existing services and practices in the secure hospital unit that were revealed through our technology deployment. In discussing these challenges, our design enquiry opens up a space to make sense of experience living with complex mental health conditions in highly constrained contexts within which the deployment of the Spheres becomes an opportunity to think about wellbeing in similar contexts.

Actions (login required)

View Item

Downloads