The roles of transparency and trust in the relationship between corruption and citizen satisfaction

Park, Heungsik and Blenkinsopp, John (2011) The roles of transparency and trust in the relationship between corruption and citizen satisfaction. International Review of Administrative Sciences, 77 (2). pp. 254-274. ISSN 0020-8523

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Abstract

Reducing corruption and improving citizen satisfaction are important aims of government, yet the link between these two policy aims has rarely been explored. This article reports a study into the roles played by transparency and trust in the relationship between governmental corruption and citizen satisfaction with public services. The study was based on data gathered in South Korea to evaluate a specific initiative that had sought to reduce corruption and increase citizen satisfaction with public works programmes. The data indicated that the relationship between corruption and satisfaction was moderated by transparency and partially mediated by trust.

Points for practitioners:
The study sheds light on the roles of transparency and trust in the relationship between corruption and citizen satisfaction with public services, and thus provides insights for developing policy aimed at curtailing corruption and improving satisfaction.

Item Type:	Article
Uncontrolled Keywords:	citizen satisfaction, corruption, transparency, trust
Subjects:	L400 Social Policy N900 Others in Business and Administrative studies
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Paul Burns
Date Deposited:	01 Nov 2016 16:13
Last Modified:	19 Nov 2019 09:52
URI:	http://nrl.northumbria.ac.uk/id/eprint/28331

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