Approaches to integrated housing, health and social care services: case studies from North Tyneside Council and Northumbria Healthcare

Cook, Glenda, Aitken, Dominic, Hodgson, Philip, Marston, Roy, Binks, Eleanor, Peach, Robert, McMillan, Christine, Herman, Linda, Burke, Wendy, Park, Karen, Conway, Shirley, Graham, Helen, Blood, Gail, Cossar, Paula and McKinnon, Debora (2016) Approaches to integrated housing, health and social care services: case studies from North Tyneside Council and Northumbria Healthcare. Project Report. Housing Learning & Improvement Network.

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Abstract

The Care Act 2014 places a duty on local authorities to integrate services, including housing, where this could improve wellbeing by preventing, reducing and/or delaying care needs (LGA 2015). Despite calls for greater collaborative working between housing and health professionals, there are limited examples of live projects taking an integrated approach to service delivery.

This case study report presents three case studies of innovative approaches to integrated working across housing, health and adult social care from North Tyneside Council and Northumbria Healthcare Foundation Trust. The case studies highlight the relevance of understanding access processes within different services, the role of workforce development in aligning referral and access pathways, targeted and more cost-effective health intervention delivery via housing services, and the potential for achieving health outcomes through housing improvement. Understanding of these issues informed the approach that was developed for the co-ordination of services and departments to work together across organization and sector boundaries.

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