Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes

Johnson, Ian G, McDonald, Alistair, Briggs, Jo, Manuel, Jennifer, Salt, Karen, Flynn, Emma and Vines, John (2017) Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes. In: CHI 2017. Association for Computing Machinery, New York, pp. 2320-2333. ISBN 978-1-4503-4655-9

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Abstract

The development of platforms for community decision- making has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational—a hybrid table- top game and digital capture and review platform—in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to ‘place’, and support the production, capture and review of deliberative ‘talk’ to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people’s opinions for the accountability of decision- makers and community organisations.

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