Facework and Trust in Facilitating Health-Focused Housing Interventions

Aitken, Dominic, Hodgson, Philip, Cook, Glenda and Lawson, Allison (2017) Facework and Trust in Facilitating Health-Focused Housing Interventions. PLoS ONE, 12 (4). e0176074. ISSN 1932-6203

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Official URL: https://doi.org/10.1371/journal.pone.0176074


The link between housing and health is of increasing importance in the UK policy and practice context, in which poor housing is often accepted as a social determinant of poor health. Service users’ experiences of, and outcomes from, a British information, advice, support and guidance service focused on the relationship between housing problems and health issues were explored. This service facilitates home improvements for privately housed residents with housing issues exacerbating or causing health problems. In-depth interviews with occupants of 15 households which received the service were completed. The findings highlighted three key themes: the need for participants’ person-home fit to reflect and adapt to any degeneration in health conditions; the facilitation of knowledge and access to housing and other support available to them; and perceived positive health and wellbeing outcomes from the receipt of personalised advice and support. The delivery of these outcomes by a named officer of the service team, and the relationship this developed with the service user, are considered within the context of facework, whereby they became a trusted source of guidance in navigating a complex system of assistance. These findings add to the growing knowledge base on housing and health, and also highlight the critical importance of a facework approach in allowing service users to navigate complex systems in order to achieve beneficial outcomes.

Item Type: Article
Uncontrolled Keywords: Housing interventions, Home improvements, Health, Advice, Facework, Trust
Subjects: K900 Others in Architecture, Building and Planning
L500 Social Work
Department: Faculties > Health and Life Sciences > Social Work, Education and Community Wellbeing
Depositing User: Becky Skoyles
Date Deposited: 10 Apr 2017 08:07
Last Modified: 31 Jul 2021 14:45
URI: http://nrl.northumbria.ac.uk/id/eprint/30396

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