Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

Filieri, Raffaele, McLeay, Fraser and Tsui, Bruce (2017) Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites. In: Information and Communication Technologies in Tourism 2017. Springer, pp. 517-528. ISBN 978-3-319-51167-2

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The popularity of social commerce websites (SCW) is constantly growing among consumers, who are increasingly adopting them before buying tourism services. Understanding the factors that influence traveller’s decisions to purchase from SCWs is of critical significance for evaluating their impact in the travel industry. This study draws upon the Delone and McLean’s (1992) Information System Success Model (ISSM) to investigate the factors that affect purchase intention. Predictions were tested with data from 119 users of Tripadvisor using structural equation modelling. Findings reveal that information quality affects both system quality and satisfaction. System quality also influences satisfaction, which ultimately influence purchase intention from a SCW.

Item Type: Book Section
Additional Information: Presented at 2017 ENTER eTourism Conference, Rome, 24-26 January 2017.
Uncontrolled Keywords: Online consumer reviews, Delone and McLean, Information systems success model, Social commerce, Customer satisfaction
Subjects: N100 Business studies
N800 Tourism, Transport and Travel
Department: Faculties > Business and Law > Newcastle Business School
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Depositing User: Becky Skoyles
Date Deposited: 18 Sep 2017 10:48
Last Modified: 19 Nov 2019 09:48

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