Making Problems in Design Research: The Case of Teen Shoplifters on Tumblr

Encinas, Enrique, Blythe, Mark, Lawson, Shaun, Vines, John, Wallace, Jayne and Briggs, Pamela (2018) Making Problems in Design Research: The Case of Teen Shoplifters on Tumblr. In: CHI 2018 - 2018 ACM Conference on Human Factors in Computing Systems, 21st - 26th April 2018, Montreal, Canada.

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HCI draws on a variety of traditions but recently there have been calls to consolidate contributions around the problems researchers set out to solve. However, with this comes the assumption that problems are tractable and certain, rather than constructed and framed by researchers. We take as a case study a Tumblr community of teen shoplifters who post on how to steal from stores, discuss shoplifting as political resistance, and share jokes and stories about the practice. We construct three different “problems” and imagine studies that might result from applying different design approaches: Design Against Crime; Critical Design and Value Sensitive Design. Through these studies we highlight how interpretations of the same data can lead to radically different design responses. We conclude by discussing problem making as a historically and politically contingent process that allow researchers to connect data and design according to certain moral and ethical principles.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Tumblr; shoplifting; teens; social media; problem solving; research through design; design fiction
Subjects: P300 Media studies
W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Paul Burns
Date Deposited: 03 Apr 2018 11:21
Last Modified: 01 Aug 2021 09:33

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