Private whispers/public eyes: is receiving highly personal information in a public place stressful?

Little, Linda and Briggs, Pamela (2009) Private whispers/public eyes: is receiving highly personal information in a public place stressful? Interacting with Computers, 21 (4). pp. 316-322. ISSN 0953-5438

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Abstract

The use of technology to access personal information in public places is increasingly common, but can these interactions induce stress? Sixty-eight participants were led to believe that extremely sensitive personal information would be displayed via either a public or personal handheld device in isolated or crowded (in the presence of strangers) conditions. Stress responses were taken in terms of heart rate, galvanic skin response and subjective ratings. As anticipated, participants showed stronger stress reactions in the crowded rather than the isolated conditions and also experienced greater stress when the information was presented on a public screen in comparison to a personal handheld device. Implications for the design of public/private information systems are discussed.

Item Type:	Article
Uncontrolled Keywords:	privacy, technology, public places, stress
Subjects:	C800 Psychology
Department:	Faculties > Health and Life Sciences > Psychology
Depositing User:	EPrint Services
Date Deposited:	05 May 2010 15:49
Last Modified:	12 Oct 2019 16:29
URI:	http://nrl.northumbria.ac.uk/id/eprint/3395

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