Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds

Qin, Sheng-feng and Zhou, Yuxuan (2018) Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds. In: AHFE 2018 - 9th International Conference on Applied Human Factors and Ergonomics, 21st - 25th July 2018, Orlando, Florida.

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Qin, Zhou - Emotional Crowdsourcing Tool Design for Product Development AAM.pdf - Accepted Version

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Official URL: http://dx.doi.org/10.1007/978-3-319-94944-4_3


Crowdsourcing is a useful tool for new product development and business innovation. To maximize its utility, regarding a crowdsourcing tool as an everyday thing used by crowds, in this paper, we integrate emotion and emotional design into a human-centred design process with local crowds and showcase an emotional crowdsourcing platform (tool) design for product development. In order to transform emotional design principles into the emotional crowdsourcing tool design, making it useful, usable and pleasurable, we first prototype a suitable emotion/emotional design process, and then identify a set of emotions and corresponding design features applicable for a crowdsourcing platform design and gain better understanding of common key concerns affecting the users’ satisfaction of a platform. Finally, we identify a set of operational toolkits with emotional design features.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Emotional Design, Crowdsourcing, Platform Design, Product Development, Emotional Design Features, Human-Centred Design
Subjects: W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Paul Burns
Date Deposited: 30 Aug 2018 16:58
Last Modified: 01 Aug 2021 11:20
URI: http://nrl.northumbria.ac.uk/id/eprint/35528

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