E-government: Accessing public services online: Implications for citizenship

Hardill, Irene and O’Sullivan, Roger (2018) E-government: Accessing public services online: Implications for citizenship. Local Economy: The Journal of the Local Economy Policy Unit, 33 (1). pp. 3-9. ISSN 0269-0942

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Official URL: http://dx.doi.org/10.1177/0269094217753090


In this Viewpoint we wish to stimulate debate concerning the impact on citizens of the move to deliver more and more public services online (e-government) in urban and rural areas. It is now widely accepted that we are moving more and more online as society. However, there has been a lack of discussion about the implications of the government’s strategy to move services online especially for those most disadvantaged. The increasing focus and use of Information and Communication Technologies is changing the ways we can access public services, goods and services and health information. There is an increasing separation between those who have the skills, knowledge and economic resources to do so with those who do not – how we ensure full citizenship for all remains unanswered if not too often unconsidered.

Item Type: Article
Subjects: L900 Others in Social studies
Department: Faculties > Arts, Design and Social Sciences > Social Sciences
Depositing User: Becky Skoyles
Date Deposited: 19 Nov 2018 11:05
Last Modified: 11 Oct 2019 18:30
URI: http://nrl.northumbria.ac.uk/id/eprint/36773

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