Designing across organisational boundaries - Community Dentistry Services

Lievesley, Matthew and Wassall, Rebecca (2015) Designing across organisational boundaries - Community Dentistry Services. In: Proceedings of the 3rd European Conference on Design4Health. Sheffield Hallam University. ISBN 978-1-84387-385-3

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This paper considers the potential value of visualisation approaches to describing the complex setting of UK health service provision. Through a case study project, which used Service Design approaches to develop a person-centred view of Community Dental Health Services, two visual models of service provision and their value to project stakeholders are discussed. The first comprised a map of the current structure of UK health service provision, created to guide the project approach and introduce the person-centred perspective; and the second is in the form of a draft Service Blueprint. Together they were used to establish an extra-organisational view of service provision. Findings demonstrate that these visualisations of service effectively widened and held-open the scope of the case-study project and that key policy-stakeholders recognised that Design’s person-centred perspective, worked across the usual organisational boundaries.

Item Type: Book Section
Subjects: W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Becky Skoyles
Date Deposited: 19 Nov 2018 14:34
Last Modified: 11 Oct 2019 18:30

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