Factors that affect the acceptance of new technologies in the workplace: a cross case analysis between two universities

Skoumpopoulou, Dimitra, Wong, Adam, Ng, Peggy and Lo, Man Fung (2018) Factors that affect the acceptance of new technologies in the workplace: a cross case analysis between two universities. International Journal of Education and Development using Information and Communication Technology, 14 (3). pp. 209-222. ISSN 1814-0556

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Abstract

The introduction of a new IT application within an organisation represents change, and the acceptance of such change starts with the individual end users since they are the ones that often resist the newly introduced IT. With the use of survey, this research identified the factors that affect the acceptance of new technologies in the workplace in order to understand better how end-users can influence the successful introduction of IT in academic institutions. We used one Higher Education Institution (HEI) in Hong Kong and one HEI in the UK in order to gather our data and cross analyse the differences between the two institutions. Our research showed that the staff at both universities have a high Behavioral Intention (BI) to use new technologies. However, there was no significant difference between the two universities, which meant these dimensions had no effect on the staff who worked at these universities.

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