Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality

Wilson, Rob, Baines, Sue, Martin, Mike, Richter, Paul, McLoughlin, Ian and Maniatopoulos, Gregory (2017) Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality. New Technology, Work And Employment, 32 (3). pp. 268-282. ISSN 0268-1072

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Official URL: https://doi.org/10.1111/ntwe.12101


Telecare’ refers to the use of digital or information and communication technologies (ICTs) to facilitate health and social care delivery to individuals in their homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on research as a part of the design and deployment of a set of telecare innovations for older people in an Italian municipality. The project was conceived at the outset in terms of formal inter‐ relationships between functions and components of technical systems. Technical setbacks, however, were resolved only by enrolling the active support of groups and individuals (including civil society organisations and older people). By situating a telecare intervention conceptually within the ‘total social organisation of labour’ (TSOL), we provide an analysis that contributes to understanding how a socio‐technical infrastructural approach to telecare reveals ways to improve our understanding of how formal and informal care systems interact.

Item Type: Article
Uncontrolled Keywords: telecare, tele‐accompany, socio‐technical systems, work, care, health, social care, systems design, total social organisation of labour, information infrastructure
Subjects: B900 Others in Subjects allied to Medicine
G500 Information Systems
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Becky Skoyles
Date Deposited: 28 Mar 2019 15:02
Last Modified: 31 Jul 2021 13:00
URI: http://nrl.northumbria.ac.uk/id/eprint/38609

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