Inside a digital experiment: Co-producing telecare services for older people

McLoughlin, Ian, Maniatopoulos, Gregory, Wilson, Rob and Martin, Mike (2013) Inside a digital experiment: Co-producing telecare services for older people. Scandinavian Journal of Information Systems, 24 (2). pp. 3-26. ISSN 0905-0167

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The problem of the user remains central to information systems research and practice, more so given the importance now given to user-led innovation. Telecare is a much-vaunted example of e-enabled health and social care which, over the past decade or more has received considerable policy attention and investment in Europe and beyond. However, it appears that the technological opportunities offered have not been taken-up in everyday practice and that the engagement of users-service providers and end users-has been identified as a major barrier. This article presents the experience of a European level project that sought to use a form of co-production to engage users in the development of a telecare system for older people. The outcome was a platform with infrastructural properties and a service-orientated architecture better able to support subsequent innovation in use.

Item Type: Article
Uncontrolled Keywords: Appropriation, Co-production, Digital experiments, Telecare, User-centered design
Subjects: G500 Information Systems
L500 Social Work
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Paul Burns
Date Deposited: 02 May 2019 16:06
Last Modified: 19 Nov 2019 09:51

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