Hope to Die Before You Get Old?

McLoughlin, Ian, Maniatopoulos, Gregory, Wilson, Rob and Martin, Mike (2009) Hope to Die Before You Get Old? Public Management Review, 11 (6). pp. 857-880. ISSN 1471-9037

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Official URL: http://dx.doi.org/10.1080/14719030903319002


This ongoing experience of a collaborative project to develop virtual services for older people is outlined. A key feature is an objective of making users more central to the system development process. The idea of appropriation through co-production to enable 'design in use' is proposed. This is presented as an alternative to dominant techno-centric approaches and as potentially more effective than participative design in mitigating its consequences. The experience to date of intervention nurture and facilitating co-production in the project is outlined and discussed. It is suggested that this approach can avoid problems of 'over-integration' - a consequence of many attempts to provide more joined-up public services by virtual means.

Item Type: Article
Uncontrolled Keywords: Action-research, Co-production, Older people, Users, Virtual services
Subjects: L500 Social Work
N200 Management studies
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Paul Burns
Date Deposited: 21 May 2019 11:23
Last Modified: 19 Nov 2019 09:53
URI: http://nrl.northumbria.ac.uk/id/eprint/39372

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