Knowledge Management Systems Characteristics that Support Knowledge Sharing and Decision Making Processes in Organizations

Abdelrahman, Mahmoud, Masri, Firas and Skoumpopoulou, Dimitra (2019) Knowledge Management Systems Characteristics that Support Knowledge Sharing and Decision Making Processes in Organizations. In: Handbook of Research on Implementing Knowledge Management Strategy in the Public Sector. IGI Global, pp. 72-90. ISBN 9781522596394, 9781522596400, 9781522596417

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Abstract

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to support Decision Making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how Knowledge Management Systems (KMSs) can facilitate knowledge sharing (KS) to support DM processes in organizations. In this chapter authors aim to extend the existing literature of Knowledge Management, Decision Making and knowledge sharing by proposing a new conceptual framework, namely “ECUA” (Easiness, Communication, Unification and Analytics Characteristics). In this study, 42 semi-structured interviews have been conducted. The proposed conceptual framework will benefit managers in both public and private sectors in finding new ways of leveraging and sharing knowledge to support DM processes via using KMSs. This framework can be used to explore KMSs characteristics that can support DM processes by facilitating knowledge sharing in organizations.

Item Type:	Book Section
Subjects:	G500 Information Systems N100 Business studies
Department:	Faculties > Business and Law > Newcastle Business School
Related URLs:	Publisher
Depositing User:	Becky Skoyles
Date Deposited:	06 Jun 2019 11:43
Last Modified:	16 Sep 2020 09:12
URI:	http://nrl.northumbria.ac.uk/id/eprint/39532

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