Navigating complexity: The future of public service

Lowe, Toby, French, Max and Hawkins, Melissa (2020) Navigating complexity: The future of public service. In: The Palgrave Handbook of the Public Servant. Palgrave, London, pp. 1-19. ISBN 9783030299798, 9783030299804

Navigating complexity – The future of public service.pdf - Accepted Version

Download (1MB) | Preview
Official URL:


It is now widely accepted that the complex nature of public service has a number of profound consequences which public servants must address (Haynes 2003, Bovaird 2008, Rhodes 2008; Lowe and Wilson 2017). This chapter explores what is required of public servants in order to achieve their task of creating opportunities for positive social outcomes to emerge (such as improved wellbeing, increased employment or reduced crime) in complex environments. A new conceptual framing for organisations which deal with complex problems is introduced - the “Human Learning Systems approach” - which explores the principles, cultures and processes required to create a complexity-engaged organizational design for public service organisations.

Item Type: Book Section
Uncontrolled Keywords: Complexity, performance management, outcomes-based commissioning, pay for performance, public management
Subjects: N200 Management studies
N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School
Related URLs:
Depositing User: John Coen
Date Deposited: 28 Apr 2020 09:45
Last Modified: 10 Mar 2022 03:30

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics