Vocalising Violence: Using violent mens' voices for service delivery and feedback

Bellini, Rosanna, Rainey, Jay, Garbett, Andrew and Briggs, Pam (2019) Vocalising Violence: Using violent mens' voices for service delivery and feedback. In: Proceedings of the 9th International Conference on Communities & Technologies - Transforming Communities - C&T '19. ACM, New York, pp. 210-217. ISBN 9781450371629

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Official URL: https://doi.org/10.1145/3328320.3328405


Public services are being increasingly scrutinised for their ability to be responsive and adaptive to their service users' needs. For service delivery in domestic violence, many aspire to include feedback from service users on their practice, to drive change in their organisation and performance. Current approaches for capturing and using feedback (i.e. surveys) often fail to record rich, in-depth perspectives that audio-video media affords. In this paper, we present the novel application of a voice-based technology to capture and use feedback to reflect on the delivery of a domestic violence intervention. Across four months, we undertook ethnographic fieldwork through observations of four deployments and four reflective discussions with service-staff in their delivery of a novel domestic violence prevention intervention for violent men. Our findings highlight the tensions with how voice can act as a resource to reflect on and refine existing service practices, and offers insights into how technology can play a more practical role in wider service design.

Item Type: Book Section
Uncontrolled Keywords: Digital Civics, Domestic violence, Service Design, Service Feedback
Subjects: C800 Psychology
J900 Others in Technology
L300 Sociology
L400 Social Policy
L500 Social Work
Department: Faculties > Health and Life Sciences > Psychology
Depositing User: John Coen
Date Deposited: 04 May 2020 11:10
Last Modified: 04 May 2020 11:17
URI: http://nrl.northumbria.ac.uk/id/eprint/42995

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