Deploying centres of excellence in government agencies

Ulbrich, Frank (2010) Deploying centres of excellence in government agencies. Electronic Government, an International Journal, 7 (4). pp. 362-379. ISSN 1740-7494

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Government agencies increasingly adopt strategic management ideas from the private sector. One such idea is the organisation of professional and advisory services into centres of excellence. The strategic management literature includes normative guidelines on how to deploy such centres. However, previous research has shown that organisations usually not just adopt management ideas in their entireties but translate them in line with individual contexts. Applying a case-study approach, this paper explores how the Swedish public-sector context influences the deployment of centres of excellence. It finds that none of the adopting agencies follow the guidelines outlined in the literature, fully utilise the idea nor benefit from it as initially proposed. The main reason for this divergence is the discrepancy between the government agencies' context and the original idea, including barriers such as job security, decentralisation and regulations. Contextual modifications are suggested to allow agencies benefit more fully from deploying centres of excellence.

Item Type: Article
Uncontrolled Keywords: ICT, information technology, communications technology, organisational change, shared services, translation theories, private sector, professional services, advisory services, normative guidelines, Sweden, public sector, barriers, job security, decentralisation, regulations, contextual modifications, e-government, strategic management, business models
Subjects: N100 Business studies
N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Ay Okpokam
Date Deposited: 21 Dec 2011 15:14
Last Modified: 19 Nov 2019 09:52

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