Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics

Talhouk, Reem, Bartindale, T., Montague, K., Mesmar, S., Akik, C., Ghassani, A., Najem, M., Ghattas, H., Olivier, P. and Balaam, M. (2017) Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics. In: Proceedings of the 8th International Conference on Communities and Technologies. ACM, New York, pp. 193-202. ISBN 9781450348546

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Abstract

With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peer-led healthcare. We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, sel-forganization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

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